Why am I receiving the "product_unavailable" error when the item is in-stock on Amazon?

"Product_unavailable" errors do not only occur when items are fully out of stock/unavailable on Amazon. The other reason why they occur are because the available offers for the item on Amazon do NOT meet your Amazon offer selection settings on PriceYak in some way.

 

This could mean that the available offers for the item on Amazon:

  • Exceed your set "maximum handling days" in your Amazon offer selection settings on PriceYak (for example, you would receive the "product_unavailable" error for an order where the item's estimated handling time/delivery date on Amazon exceeds the days you have in the "maximum handling days" box in your Amazon offer selection settings on PriceYak)

 

  • Do not come from a valid seller (for example, you would receive the "product_unavailable" error for an order where only offers for the item on Amazon are sold/fulfilled by third-party sellers - and your Amazon offer selection settings on PriceYak do not deem offers sold/fulfilled by third-party sellers as acceptable)

 

  • Do not offer a valid shipping method (for example, you would receive the "product_unavailable" error for an order where the only offers for the item on Amazon have shipping fees - and your Amazon offer selection settings on PriceYak do not deem offers that have shipping fees as acceptable)

 

Many users are able to resolve "product_unavailable" errors by adjusting their Amazon offer selection settings on PriceYak in one or all of the following ways:

  • Increasing their maximum handling time
  • Allowing the repricer/AutoOrdering software to allow items that are sold/fulfilled by Amazon, Amazon FBA, and sold/fulfilled by third-party sellers
  • Changing their selected shipping method from "free" to "cheapest". The "cheapest" shipping option will always select the least expensive shipping option, starting with the fastest free option. Even if there is no free shipping, it will still place the AutoOrder

Users can also utilize our Advanced Retry feature to resolve a few "product_unavailable" orders here and there, as it can be used adjust the above settings on a per order basis rather than completely changing their Amazon offer selection settings on PriceYak altogether. 

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