Amazon has locked my account! What now?

Having trouble with frequent Amazon account locks and closures? Sign up for PriceYak here!

This commonly happens when you're first getting started with Auto Ordering... just reset your password per Amazon's instructions.

You'll then need to reenter your new password in Auto Ordering and everything should work perfectly :).

The email Amazon sends when this happens is below.

Note: If you are running into frequent problems with Amazon permanently locking your accounts, we highly recommend you consider our Managed Accounts option which allow you to place Amazon orders without the hassle of opening, funding, and maintaining Amazon accounts.


Greetings from

Please take the time to read this message - it contains important information about your account.

After careful review of your account, we believe it may have been accessed and used by a third-party to attempt to make purchases without your permission. It seems that someone obtained your personal account and/or financial information elsewhere, and used it on to access your account. Please note that no unauthorized charges were completed as we were able to cancel the order(s).

We have taken immediate steps to secure your account. We’ve assigned a new, temporary password to prevent further access by the unauthorized third-party, and removed any credit cards or other payment methods from your account. Additionally, if any information was added to your account by someone other than you, it has been removed. Your account access has been restored and is available to use at your convenience.

You’ll need to reset your password when you return to our site. Just click “Your Account” at the top of our Home page and select “Forgot your Password?” in the Settings section.” Enter your email address as prompted, and once completed, we'll send you an e-mail containing a personalized link. Click the link from the e-mail and follow the directions provided. Your new password will be effective immediately. Please note that you will need to re-enter your complete credit or debit card number during the checkout process.

It is important to know that accounts can only be accessed by those who know personal, specific information about you and your account, including your email address and password. As mentioned above, it appears someone obtained this personal account information elsewhere and used it on to access your account.

While it is not clear how this happened in your case, we do know that personal account information is often obtained by scam artists who send unsolicited email to unsuspecting users asking them to "update" their account information. The email usually contains a link to a website that is controlled by the thief asking the user to submit personal information including email address, password, credit card number, and other relevant information. Once the information is obtained, the scam artist can then gain access to numerous online accounts since many internet users frequently use the same user name, email address, password, and financial information at multiple web sites.

Please know that employees will *never* ask for your password, nor will we ever send an email asking you to verify personal information.

Although it appears someone did access your account, they would not have been able to view your full credit card numbers as they are never displayed on our site. However, it is possible your credit card numbers may have been compromised at the time your other personal information was obtained. Therefore, we suggest you carefully review recent credit card statements to check for any unusual activity or unauthorized charges.

In the future, you can protect your password and account by following some of these safety tips:
1. Choose a good password: Use at least 8 characters and a combination of letters and numbers. Do not use single dictionary words, your name or other personal info that can be easily obtained, or a password that contains part of your email address.

2. Password protection: Avoid using the same password at multiple sites or for your email account. Do not share your password with others.

3. Account protection: Be cautious of unsolicited emails that appear to come from reputable online shops or services that ask you to submit personal information such as your credit card number, email address, and password. Often these emails will look as though they come from the company you're familiar with, and the email will ask you to click on a link and "sign in". You should never provide this kind of personal information in an unsolicited email.

Feel free to contact us if you have any further questions or concerns by visiting


Account Specialist

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    Here's the way back to set up for your auto-ordering. Log into PriceYak (not the help site). Click Auto Ordering in the top right nav bar. Click Auto-Ordering on the left side. Click the email account of the Amazon account you wish to edit the password on.

  • Avatar
    adam massingale


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    Thanks for the tip:)

    Edited by Sunil
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